The creep of conducting our day-to-day interactions over screens has reached a breaking point—and it threatens to push out everyone but those with the “right” access.
In 2024, when I visit places like restaurants, hair salons, art venues, or specialty shops, I will often see a faded sign with a QR code instead of receiving a physical menu or information sheet.
I will use my phone to scan the code, but sometimes it won’t work, or the text will be too small to read without enlarging it or removing my glasses. Occasionally, the information will be outdated.
This shift towards relying heavily on digital tools can be frustrating for many people, including the elderly, those with specific access needs, children, and anyone who prefers not to use their phone all the time.
This constant use of screens can reduce our face-to-face interactions, which are important for feeling connected to others. We might end up overusing technology to the point where it becomes a problem.
While technology is advancing rapidly in areas like biotechnology, such as new glucose monitors and lateral flow tests (LFTs) for detecting various health issues, the benefits of these innovations are often only available to those who can afford them. This means the gap between those who have access to advanced technology and those who do not is likely to widen.
Although technology will keep evolving, it’s likely that the major improvements in digital communication have already been made. Future innovations might just lead to more excessive use of screens in places where traditional methods, like printed information or speaking with someone, would be more effective.
Instead of pushing more technology, we should focus on ensuring that everyone can benefit from the progress we’ve made. Unfortunately, many people in the UK lack basic digital skills needed to fully participate in today’s world.
The Good Things Foundation estimates that 10 million people in the UK struggle with digital skills, and 6.9 million will continue to face challenges unless they receive more help. However, the current UK government does not seem very interested in improving digital accessibility for those who are most disadvantaged.
Companies often come up with ideas like using QR codes to order coffee while getting a haircut, which might seem innovative but don’t always consider those who are less comfortable with technology or who might avoid using businesses that rely too heavily on digital solutions.
Companies can improve the experience for their employees and customers but addressing issues of equality and fairness is primarily the role of the government, not businesses.
One thing that is certain for the UK in 2024 is that the British public will have the opportunity to express their views on digital inequality and other issues, as Parliament will be dissolved for an upcoming election.`
